Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.
They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.
Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights.
We are currently searching for a Technology Change Management Officer:
Responsibilities:
- Support global Change Management operations, ensuring effective execution and compliance with established processes.
- Act as a liaison between English and Spanish-speaking users and team members, enabling smooth cross-language communication.
- Identify and resolve technical, customer, or operational issues, escalating as needed.
- Ensure compliance with internal controls and external regulations related to ITSM.
- Apply standards, precedents, and sound judgment to deliver consistent results in Change Management assignments.
- Gather requirements, solve problems, and validate solutions to meet operational standards.
- Provide input into the Enterprise Change Advisory Board, supporting enterprise-wide impact assessments.
- Support process improvement and training initiatives, including documentation and delivery.
- Deliver 1:1 user support, including issue triage, tool guidance, and process assistance within ITSM platforms (especially ServiceNow).
- Promote risk awareness and compliance with the Bank's risk appetite and cultural values.
- Foster an inclusive, high-performance work environment aligned with organizational principles.
Requirements:
- Bachelor’s degree or diploma in Computer Science or equivalent field.
- 1–5+ years of experience using ServiceNow, specifically in the Change Management module.
- Knowledge of ITSM frameworks, especially ITIL.
- Working knowledge of technical standards and experience mitigating deviations.
- Fluent English (B2 level or above).
- Location: Mexico City / Hybrid.
Desired:
- Strong interpersonal and communication skills.
- Understanding of compliance, AML/ATF, and risk controls.
- Ability to work independently while ensuring adherence to company policies and operational excellence.
Languages:
- English – Advanced (B2+)
Notes:
- Hybrid work model based in Mexico City.
- Inclusive environment with a focus on high performance, continuous improvement, and cross-cultural collaboration.
If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/.
Requirements:
Requirements:
- Bachelor’s degree or diploma in Computer Science or equivalent field.
- 1–5+ years of experience using ServiceNow, specifically in the Change Management module.
- Knowledge of ITSM frameworks, especially ITIL.
- Working knowledge of technical standards and experience mitigating deviations.
- Fluent English (B2 level or above).
- Location: Mexico City / Hybrid.
Keywords:
Technology Change Management, Change Advisory Board, ITSM, ITIL, ServiceNow, Incident Triage, User Support, Process Improvement, Bilingual English Spanish, Risk Compliance
