About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.Unique Hotel Elements: Four Seasons Resort & Residences Los Cabos at Costa Palmas is the hidden gem of the Baja Peninsula. A world away from the tourist traps and cliché commercialization, the East Cape is anything but the Golden Corridor. Guests have unrivaled access to the pristine treasures of desert, mountains and sea under the thoughtful care and familial warmth of the Costa Palmas Community.
View of Needs
Presence, multi-dimensional, charismatic
Strong guest relations skills, problem solver and detail-oriented
Proven record of Service KPIs achievement
Strong sense of style and adaptability to our key feeder markets
Understanding of Mexican labor laws or ability to learn and enact
Strong financial acumen
Leadership Requirements
General
Individual with high energy and charismatic personality who will bring extensive knowledge, creativity and flair to the hotel operations. Qualified candidates should be an existing Resort Manager.
Previous Resort experience is a plus given the property's unique location and business mix.
Strong ability to network and leverage relationships within the community
Ability to develop career growth opportunities while driving operational excellence through divisional and department head performance.
Motivated by delivering exceptional experiences in a market with considerable competitive supply growth.
A hands-on approach will be vital to engage employees, guests and residents.
Project management and construction experience is advantageous to navigate short and long-term operational project initiatives.
Spanish language preferred.
People
Emotionally intelligent leader able to connect with staff at all levels is essential to attracting and retaining talent.
Proactive influencer of future direction of business and vision of the resort.
Demonstrates a commitment to DIB efforts, effectively listening for understanding and enhancing the culture.
Ability to teach, coach, mentor and inspire a team, many of whom have limited exposure to a global work environment and are new to Four Seasons.
Creative leadership with interest in developing a modern workplace including considerations such as wellness, life balance and flexibility which are important given the remote location of the resort.
Product
Build strong relationships with return guests, Elite guests, VIP's and residents.
Passion for product and service innovation is necessary to meet performance targets. Elevating the guest experience through creative programming while maintaining high service standards is key.
Ability to connect with a younger demographic (Millennials and GenZ’s), including successful tech leaders and entrepreneurs.
Profit
Strong business acumen is essential for developing trust and support from ownership.
Creativity to identify and deliver on new revenue opportunities.
Ability to collaborate with IRONGATE to align owner and Four Seasons’ goals and principles.
The ability to manage through controlling operating & labor expenses without compromising guest and employee experience.
A demonstrated skill to interpret and analyze financial reports and take necessary actions.
