When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Renewal Management, Senior Specialist
Why We Have This Role
The mission of the Customer Operations organization is to help our customers, both internal and external, deliver extraordinary business results. Our team is responsible for renewing and billing our current customer base, activities that directly drive cash flow for the business. The Renewal Specialist does this by contacting customers to discuss their renewal needs, negotiating renewal terms and conditions, preparing renewal quotes and contracts, working with the Sales and Customer Success teams to identify and close renewal opportunities, and developing strategies to improve renewal rates.How You’ll Find Success
You’ll know you’re doing a great job in this role when:- You provide a great customer experience to help ensure that each client is invoiced on time, driving cash flow for the business
- You attain a high bill rate and help the rest of the Renewals Management maintain our high standard of excellence
- You work closely with Sales to successfully strategize through sometimes difficult client situations and negotiations to help the company hit its renewal rate targets
- You prioritize the highest value add activities to hit your personal and team quarterly billings targets
How You’ll Grow
- Commercial Skills: As a Renewals Specialist, you will develop a commercial skill-set that includes processing high value renewals, sending quotes, analyzing data, and negotiating with customers.
- Cross-Functional Collaboration: Working closely with other departments, you will develop valuable cross-functional skills, gain a holistic understanding of the business, and learn from experts in various areas, paving the way for career growth.
- Developing a Bias for Action: You'll learn how to prioritize the needs of your stakeholders and take prompt, proactive steps to drive success and satisfaction
- Work collaboratively with key stakeholders across Qualtrics to drive positive business outcomes for the business.
Things You’ll Do
- Retain and expand client subscriptions, the lifeblood of the SaaS business model.
- Drive the renewal process forward in partnership with our internal customer facing teams including Sales and Customer Success.
- Engage in projects to improve our internal processes and ensure a successful and seamless end-to-end renewal experience for our customers.
- Create a great customer experience by providing timely and thoughtful communications in every client interaction.
- Delight our clients with an excellent renewal experience.
- Manage a book of strategic renewal subscriptions.
What We’re Looking For On Your Resume
- 2-4 years of experience in SaaS, commercial, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field would be beneficial
- Strong prioritization skills with the ability to be proactive
- Proficient written and verbal English communication
- Desire to improve processes and work through ambiguity
- Interest in the technology industry
What You Should Know About This Team
- We have each other's backs. We win together.
- Our team meetings are designed to foster community and connection.
- This team gives high exposure to essential business functions and sharpens a broad spectrum of skills in each member.
- We foster a culture of open communication, innovation, and knowledge sharing.
Our Team’s Favorite Perks and Benefits
- Competitive salary, performance bonuses, and savings investment account.
- Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- Monthly allowance for meals, telework and groceries.
- Experience bonus to be used for an “Experience” of your choosing every year.
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
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