We are looking for a Contract Management Specialist. Based in Mexico City or Tlaxcala-Puebla. This position is responsible for receiving, analyzing, entering, and following up on Prysmian's sales orders and commercial contracts. This role is crucial to ensuring contract planning and fulfillment from negotiation through execution to closing, guaranteeing quality customer service. Additionally, the contract manager must identify consumption patterns and support the development of strategies that optimize sales, as well as operations and the supply chain.
Job responsibilities
Work directly with customers via phone and email on a daily basis.
Enter and follow up on Customer purchase orders in designated systems (OET and SAP).
Be a source of contact for customers, ensuring accuracy, quick responses to questions and problem solving.
Responsible for maintaining a high level of professionalism with customers and establishing a positive relationship with each one.
Be a communication bridge between sales and other internal areas (Logistics, Planning and Production)
Work closely with production, manufacturing and shipping scheduling to ensure customer satisfaction and on-time deliveries.
Work closely with production, manufacturing and shipping scheduling to ensure customer satisfaction and on-time deliveries.
Work closely with production, manufacturing and shipping scheduling to ensure customer satisfaction and on-time deliveries.
Work closely with production, manufacturing and shipping scheduling to ensure customer satisfaction and on-time deliveries.
Maintain the Customer claims process, ensuring traceability and resolution of any problems.
Generate reports with analysis requested by sales management and/or sales support management.
Manage bidding contracts and follow up on their correct execution.
Participation and management of continuous improvement projects
Ensure compliance with the requirements, standards, policies and procedures of the ISO 9001, TL 9000, 5S's, LEAN and SIGMA SOS systems, monitoring and promoting their application and observance throughout the Company, in order to align all activities carried out with its Organizational Culture.
Other activities that may arise at the request of management
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmian's commitments.
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