Helpdesk Senior Associate-Portuguese

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate PORTUGUESE - Full Time

Location: Remote (candidate MUST LIVE IN GUADALAJARA)
Requirements:

• Availability to work 45 hours per week
  

• Advanced Portuguese and Spanish

• Looking to work in IT Environment
  

• 6 months of experience in Customer Service

We Offer:

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Helpdesk Senior Associate - Portuguese