Requisition ID:
45539
Job Location(s):
Reynosa, MX
Employment Type:
Full Time
Segment:
Danfoss Power Solutions Segment
Job Function:
Supply Chain and Operations
Work Location Type:
On-site
The Impact You'll Make
Danfoss Mexico is looking for an Order Fulfillment Representative for our Plant in Reynosa, Mexico. As Order Fulfillment Representative you will be responsible for Establish and maintain good relationships with customers on behalf of the company by supporting each customer account as assigned. Ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity, and professionalism are necessary for daily contact with customers, directly influencing their satisfaction.
What You’ll Be Doing
- Understand inbound calls from customers with various questions and inquiries about Danfoss’s products and services for accounts in charge.
- Partner with customers via phone or email to determine their product needs and timing.
- Collaborate with sales, transportation, fulfillment, and plant teams to meet customer expectations.
- Handle Order Processing, Delivery/Warehouse Coordination, Order Management, and After Sales Process.
- Establish and maintain profitable relationships with customers by taking personal responsibility for each assigned account.
- Analyze customer forecasts, order trends, and contract details to anticipate their needs.
- Support fellow Customer Service team members locally and internationally to achieve annual goals.
- Identify gaps for potential supply disruptions and provide solutions for problem resolution.
What We're Looking For
- Bachelor’s Degree in Business or equivalent.
- Minimum 2-3 years of work experience in a Customer Service environment.
- SAP experience preferred.
- Conversational English.
- Problem-solving analysis.
- Extreme attention to detail and ability to multitask.
- Knowledge of Order Process and Escalation Process.
- Professional communication skills, both written and verbal.
- Strong relationship-building skills with a customer focus.
- Ability to accept and grow from constructive feedback.
- Proficiency in Microsoft Office required.
- Sales Force experience preferred; ability to learn.
- Exceptional phone, email, and customer communication skills.
- Problem-solving techniques and implementation skills.
- Flexibility and openness to change and improvements.
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
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