L&C Senior Manager

The Learning & Culture Senior Manager is a strategic leader responsible for driving the organization's learning initiatives and fostering a vibrant, inclusive company culture. This role will design and implement comprehensive training programs, oversee employee onboarding, manage the internship program, coordinate engaging office events, and lead Employee Resource Groups (ERGs) with a focus on Diversity & Inclusion. The successful candidate will ensure all learning and cultural initiatives align with the company’s strategic goals and core values.

This role is integral to shaping the future of our organization by creating a learning environment that drives excellence and fosters a culture of inclusion and innovation. If you are a visionary leader passionate about learning, culture, and people development, we invite you to apply.

Training & Development

• Program Design & Delivery: Develop, implement, and continuously improve training programs tailored to diverse employee needs and business priorities.

• Collaboration with Internal Trainers: Partner with subject matter experts and internal trainers to design, update, and deliver impactful training materials.

• Effectiveness Monitoring: Measure training outcomes, analyze feedback, and adjust programs to ensure ongoing relevance and impact.

Employee Onboarding

• Onboarding Strategy: Design and manage a comprehensive onboarding process that integrates new hires into company culture, values, and operational workflows.

• Cross-Department Coordination: Collaborate with key departments to ensure a consistent, engaging, and informative onboarding experience.

Internship Program Management

• Program Oversight: Lead the design and execution of internship programs, building a strong pipeline of emerging talent.

• Mentorship & Development: Coordinate with managers to provide interns with meaningful learning experiences and career development opportunities.

Office Events & Cultural Initiatives

• Event Organization: Plan and execute engaging office events that promote collaboration, community, and employee engagement.

• Cultural Engagement: Implement initiatives that reinforce company values, encourage inclusivity, and foster a cohesive workplace culture.

ERGs & Diversity and Inclusion (D&I) Leadership

• ERG Governance: Oversee the strategy, operations, and OKR achievement of Employee Resource Groups, ensuring alignment with D&I goals.

• Governance Forums: Facilitate regular forums to review ERG achievements, address challenges, and align on strategic priorities.

• Strategic Alignment: Act as the bridge between ERG leadership and senior management to ensure initiatives are integrated into broader company strategies.

Strategic & Operational Leadership

• Team Leadership: Inspire, guide, and develop the Learning & Culture team to deliver high-quality programs and initiatives.

• Stakeholder Communication: Provide timely updates and reports on training outcomes, onboarding effectiveness, internship program progress, and ERG initiatives.

• Continuous Improvement: Leverage performance metrics and feedback to identify opportunities for enhancing learning and cultural initiatives.

• Education:
• • Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or a related field (Master’s degree preferred).
• Experience:
• • Proven experience (typically 7+ years) in Learning & Development, HR, or a related function with a significant focus on training program design and cultural initiatives.
  • Demonstrated success in managing internship programs and onboarding processes.
  • Experience in leading ERGs or diversity & inclusion initiatives is highly desirable.
• Skills & Competencies:
• • Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
  • Excellent communication, interpersonal, and stakeholder management abilities.
  • Strategic thinker with a keen understanding of how training and culture drive organizational success.
  • Proficiency in data analysis to measure training effectiveness and cultural impact.
  • Ability to inspire and influence teams across various levels of the organization
• Additional Requirements:
• • A demonstrated commitment to fostering an inclusive and dynamic work environment.
  • Language: English Advanced, Spanish Fluent

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.