HR Analyst I

Work Schedule

Environmental Conditions

Job Description

Essential Functions and Other Job Information:

Analyzes, evaluates and resolves complex issues escalated by Tier 1 as well as cases that are direct routed to Tier 2.

• Collaborates when needed with HR Shared Service Center subject matter experts and COEs to resolve employee issues.
• Performs accurate filing and execution of transactions for general HR data processing in support of HR functions.
• Achieves stated performance measures and adheres to established customer service standards. Performs special projects as requested.
• Provides additional HR support for assigned areas are that are not case driven, ie background screening, orientations, payroll set up, contract/ amenment generation, separation packages, etc.

Job Complexity:

Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Job Knowledge:

Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.

Supervision Received:

Normally receives detailed instructions on all work.

Business Relationships

Contacts are primarily with immediate supervisor, and other personnel in the department. Builds stable working relationships internally.

Qualifications:

• Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

• Knowledge, Skills and Abilities:

• Ability to research, interpret, and communicate HR policies, procedures, and programs
• Ability to deliver exceptional customer care via telephone and email
• Confidence to handle sensitive information and data effectively
• Critical thinking, problem solving, and judgment skills/ works independently
• Positive demeanor and willingness to learn
• Possess good listening skills and patience to work with all types of employees
• Individual should have high energy with the ability to coordinate/prioritize workload
• Fluent in reading/ writing/ speaking english; other languages skills a plus
• Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment
• Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS data base and reporting application
• Ability to manage each case through quick and accurate resolution independently
• Management Role: No management responsibility

Working Conditions and Environment:

• Work is performed in an office environment with exposure to electrical office equipment.
• Occasional drives to site locations with occasional travel both domestic and international.

Physical Requirements:

• Frequently stationary for 6-8 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Frequent mobility required.
• Occasional crouching, stooping, bending and twisting of upper body and neck.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequently interacts with others to obtain or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of intense concentration.
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.
• Regular and consistent attendance.