Join ENGIE Mexico and be a protagonist in the energy transition!
We, the 98,000 collaborators of ENGIE, are present on every continent. We rely on our unique integrated model to accelerate growth in renewable energies, develop flexible assets, operate gas and electricity infrastructures, and support the decarbonization of our clients.
In Mexico, we have 27 years of experience, and our four Business Units allow us to supply more than 3.5 million people, generating over 20,000 direct and indirect jobs.
At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Position Mission: Attention and solution to the requirements of Residential-Commercial clients, under the guidelines of Policies and Procedures, including ethics and compliance with the General Health and Safety Policy, in order to maintain and generate satisfied customers
Your Impact: As Costumer service, you will have the opportunity to contribute directly to our mission by performing the following key functions:
Respond to customer questions (in person, by phone, or by email) given effective solutions, increasing satisfaction.
Generate service orders, payment plans, promotions, and provide advice on managing our application based on customer requests.
Make collection calls to contribute to the goal of customer recovery and retention.
Manage the completion of the Customer Satisfaction Survey to measure the level of customer service provided.
Requirements: To join our team as Costumer service, we are looking for:
- Education and Experience: Technical College Diploma or bachelor degree. Experiencia in attention to clients in companies of services.
- Technical Skills: standard car handling, SAP
- Key Competencies: Quality customer service, effective negotiation, conflict management, excellent oral and written communication, time management, customer recovery and retention, sensitivity, tolerance to pressure, and teamwork.
Join us and be part of the adventure of the century!
Our Commitment to Diversity and Inclusion: At ENGIE, we promote an environment where you feel free to give your best. We value diversity and it is one of our priorities. We are committed to offering equal opportunities, focusing on your skills and career path. Here, everyone is welcome, regardless of race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or marital status.
If you are ready to face exciting challenges and build a career that reflects who you are, we look forward to your application!
Why this matters to us
Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.
