Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers, along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
We are currently looking for a Digital Collections Specialist (Full Time) to join our growing team who will be responsible for handling digital collections, soft collections, fraud detection, and maintaining a results-oriented approach.
ROLES & RESPONSIBILITIES
Handle inbound customer calls following up on emails sent to clients.
Manage assigned clients for collection calls.
Report suspicious activities related to fraud across different countries.
Work independently on assigned accounts and focus on specific areas.
Identify when to apply pressure and deal with defensive clients in a professional manner.
Soft collections with a results-driven approach, ensuring targets are met.
Analyze data through Excel spreadsheets, including pivot tables.
Work with systems and manage multitasking effectively.
POSITION REQUIREMENTS
Minimum of 1 year of experience in digital collections, reconciliations, or similar roles.
Proven experience in soft collections with a focus on customer relations and negotiation.
Intermediate knowledge of Excel and ability to analyze data.
Ability to handle fraud-related issues and manage sensitive conversations with clients.
Strong communication skills and negotiation abilities.
Must be proactive, results-oriented, and able to deal with customers in a defensive position.
Ability to work independently and handle multiple tasks at once.
Spanish is not required for half of the client interactions, as many clients do not speak Spanish.
PREFERRED QUALIFICATIONS
Ability to organize and prioritize tasks efficiently.
Strong problem-solving skills and the ability to stay focused under pressure.
Extroverted personality with a customer-oriented mindset.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Temporary for 3 months, with the possibility of transitioning to a permanent role based on performance.
Monday to Friday 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM PST.
PERKS & BENEFITS
- Competitive monthly salary for a medium level of English.
- 5% food vouchers.
- 30-day bonus.
- 15 days of initial vacation.
- Life insurance.
- Free access to our gym.
- Dynamic and collaborative work environment.
- Cutting-edge tools and technology to make work easier.
- Free English and French classes
- Work-life Balance.