KEY OBJECTIVE:
The Executive Director Auto Digital is a strategic leader responsible for transforming Chubb’s product and coverage solutions into a seamless digital experience. This role demands a visionary approach to integrating digital strategies with traditional business models, ensuring a superior customer journey and driving business growth.
MAJOR DUTIES & RESPONSIBILITIES:
- Profit & Loss Management: Lead the negotiation and management of P&Ls for digital business lines, collaborating closely with domain leaders and key business stakeholders to optimize financial performance.
- Digital Strategy Execution: Spearhead the development and implementation of innovative digital business solutions, ensuring Chubb’s underwriting expertise is effectively delivered throughout the customer journey.
- Cross-Functional Collaboration: Forge strong partnerships with traditional business leaders to enhance digital capabilities and ensure cohesive domain operations.
- Performance Analysis: Analyze KPIs linked to OKRs to gain insights into process efficiency, product development, and domain outcomes, driving continuous improvement.
- Strategic Planning: Lead quarterly business reviews (QBRs) to facilitate integrated planning, prioritize initiatives, allocate resources, and align domain priorities with organizational goals.
- Agile Leadership: Cultivate an Agile culture through exemplary leadership, fostering an environment of servant leadership and effective people management.
- Budget and Strategic Direction: Oversee budget management and guide strategic decision-making to align domain activities with business objectives.
- Stakeholder Engagement: Act as a key liaison across the organization, managing stakeholder expectations and ensuring alignment with business goals.
- Operational Efficiency: Identify and resolve dependencies and business obstacles across domains, ensuring smooth operations and collaboration.
- Technical Leadership: Provide expert guidance to Product Owners, serving as a Chapter Lead to drive technical excellence and innovation.
MINIMUM REQUIREMENTS:
- Educational Background: Bachelor’s degree in Business Administration, Information Technology, or a related field; MBA or equivalent advanced degree preferred.
- Experience: Minimum of 10 years of experience in digital operations, with at least 5 years in a leadership role within the insurance or financial services industry.
- Strategic Vision: Proven track record of developing and executing successful digital strategies that align with business objectives and drive growth.
- Financial Acumen: Strong experience in managing P&Ls and driving financial performance through strategic initiatives.
- Leadership Skills: Demonstrated ability to lead cross-functional teams, foster an Agile culture, and inspire high performance.
- Analytical Skills: Proficient in analyzing complex data sets to inform strategic decisions and improve operational efficiency.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
- Technical Expertise: Strong understanding of digital technologies and their application in enhancing customer experiences and operational processes.
- Problem-Solving Ability: Skilled in identifying and resolving business challenges, ensuring seamless operations and collaboration across domains.
This role is pivotal in driving Chubb’s digital transformation, ensuring that the company remains at the forefront of the industry by delivering exceptional digital experiences and achieving business success.