Cluster Credit and Collections Manager
Credit & Collections Manager
This role aims to be recognized as a trusted advisor to finance team members and other key hotel business partners. The Credit & Collections Manager supports the Finance Lead in retaining and developing best-in-class finance professionals and plays a key role in training and mentoring the team. The position ensures a strong control and compliance environment, supports the hotel's profitability, and contributes to the implementation of EMEA Operations Finance innovations and initiatives.
What will you be doing?
As Credit & Collections Manager, you will be responsible for the efficient operation of the hotel’s Accounts Receivable / Order-to-Cash functions, including credit management, billing, and collections. This role oversees all activities related to extending credit to customers, issuing invoices, following up on collections, and maintaining the accuracy and integrity of the hotel’s accounts receivable.
You will also assist the Director and Assistant Director of Finance with any tasks necessary to ensure the smooth and effective performance of the Finance Department. This includes ensuring that all credit, billing, and collection processes are carried out in full compliance with internal policies, legal regulations, and contractual agreements.
The role will partner closely with the hotel’s finance team, as well as with Hotel Management, Commercial, and Operations teams. Additionally, the Credit & Collections Manager will help foster strong internal and external relationships and will actively support talent development by participating in relevant Finance development programs.
What are we looking for?
We are looking for a Credit & Collections Manager with the following qualifications and skills:
Strong judgment and decision-making capabilities, particularly in credit risk assessment and collection strategies.
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with clients, internal teams, and leadership.
Ability to perform well under pressure, manage multiple priorities simultaneously, and meet strict deadlines.
High level of analytical skills with the ability to evaluate large volumes of financial data accurately and efficiently.
Self-motivated and able to work independently, performing all key responsibilities with minimal supervision after the initial training period.
Strong organizational skills and attention to detail, essential for maintaining accurate records and managing receivables effectively.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!