Salvo Software is on the lookout for a passionate and dedicated Customer Service Representative who thrives in a friendly and fast-paced environment. In this role, you’ll be the primary point of contact for our customers, helping them navigate our products and service offerings with care and professionalism.
The ideal candidate will have excellent communication skills and a commitment to providing an outstanding customer experience. If you're ready to make a difference and help our customers achieve their goals, we'd love to meet you!
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Assist customers in understanding our software products, resolving issues, and providing solutions.
- Maintain a detailed record of customer interactions in our CRM system.
- Ensure customer satisfaction through effective communication and problem-solving skills.
- Collaborate with other departments to escalate and resolve customer issues.
- Provide feedback to improve processes and customer service practices.
Requirements
- 2+ years of experience in customer service or support roles, preferably within the software industry.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with CRM software and customer support tools.
- Empathy and patience in dealing with customer concerns.
- Strong problem-solving skills and a willingness to learn.
- A positive attitude and a commitment to delivering exceptional customer service.