This position is responsible for implementing the Customer Service daily operations.
The Customer service agent ensures an excellent customer experience with every contact (phone, email, and or by chat) Serves Consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database and providing service parts.
*** This is not a Call Center
"A company which specialized in the complete fabrication of all types of sheet metal products. Armed with an idea to produce a high quality yet affordable safe, like many great businesses and brands as an idea, a product to fill a need blended with the capabilities of the existing business".
- It's a Customer service role, assisting customers through phone calls and Emails, helping them with inquiries related to their orders, order process, order follow-up, cancellation, and troubleshooting.***
Responsibilities
- Assist Consumers on inbound calls with general inquiries, troubleshooting, and warranty replacements
- Input complete and accurate information on Zendesk (Ticketing System)
- Follow up on customer issues by e-mail, phone, or chat
- Provide service parts and follow-up delivery
Requirements
- +2 years of experience in customer service (Industry preferable/ Call Center Acceptable).
- Good communication skills are needed for this position.
- Fluent in English is a requirement for this position (spoken/written).
- Computer skills required. Windows (preferable).
- No transportation issues - have your car (preferable).
- Attention to detail.
- Multi-task.
- Assist demanding customers.
- Problem-solving.
- Time management.
Tipo de puesto: Tiempo completo
Sueldo: $1.00 - $2.00 al mes
Beneficios:
- Vales de despensa
Lugar de trabajo: Empleo presencial