Overview:
- Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction.
- Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling.
Responsibilities:
- Ensure perfect order fulfillment of orders and resolve issues as required.
- Work closely with sales management for billing adjustments.
- Key transactional contact for customers.
- Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit,financial shared services, and procurement.
- Update customer master information in SAP.
- Perform the diversified customer pricing applications in SAP.
- Process billing related adjustments (e.g. returns, credit/debits).
- Document and follow up of internal and external complaints.
- Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.
Qualifications:
- College/university degree.
- Fluent English.
- SAP knowledge is an advantage.
- Troubleshooting/problem solving skills.
- Ability to build relationships.
- Customer Service experience is an advantage.
- Good communication skills.
- Precise, detail-focused.
- Ability to multitasking.
- Able to cope with stress.
- Positive attitude, friendly, empathy.
- Accountability and ownership.
- Follows the rules, but also thinks out of the box and is open for other solutions.