Technology Change Management Officer

Vacante para la empresa Sequoia Connect en Del Valle - Cuauhtémoc, Ciudad de México

Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise.

They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.

Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights.

We are currently searching for a Technology Change Management Officer:

Responsibilities:

• 
  Support global Change Management operations, ensuring effective execution and compliance with established processes.
• Act as a liaison between English and Spanish-speaking users and team members, enabling smooth cross-language communication.
• Identify and resolve technical, customer, or operational issues, escalating as needed.
• Ensure compliance with internal controls and external regulations related to ITSM.
• Apply standards, precedents, and sound judgment to deliver consistent results in Change Management assignments.
• Gather requirements, solve problems, and validate solutions to meet operational standards.
• Provide input into the Enterprise Change Advisory Board, supporting enterprise-wide impact assessments.
• Support process improvement and training initiatives, including documentation and delivery.
• Deliver 1:1 user support, including issue triage, tool guidance, and process assistance within ITSM platforms (especially ServiceNow).
• Promote risk awareness and compliance with the Bank's risk appetite and cultural values.
• Foster an inclusive, high-performance work environment aligned with organizational principles.

Requirements:

• 
  Bachelor’s degree or diploma in Computer Science or equivalent field.
• 1–5+ years of experience using ServiceNow, specifically in the Change Management module.
• Knowledge of ITSM frameworks, especially ITIL.
• Working knowledge of technical standards and experience mitigating deviations.
• Fluent English (B2 level or above).
• Location: Mexico City / Hybrid.

Desired:

• Strong interpersonal and communication skills.
• Understanding of compliance, AML/ATF, and risk controls.
• Ability to work independently while ensuring adherence to company policies and operational excellence.

Languages:

• 
  English – Advanced (B2+)

Notes:

• 
  Hybrid work model based in Mexico City.
• Inclusive environment with a focus on high performance, continuous improvement, and cross-cultural collaboration.

If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: *

Nivel de educación deseada:
Superior - titulado

Nivel de experiencia deseada:
Nivel Experto

Función departamental:
Tecnología / Internet

Industria:
Desarrollo de Software / Programación

• Technology Change Management
• Risk Compliance
• Change Advisory Board
• ITSM
• ITSM