Duties and responsibilities
- Develop and maintain comprehensive profitability analysis by agents, country, and payer, providing insights into key drivers and areas for improvement.
- Work collaboratively with the sales operations team in the development and implementation of pricing guidelines and policies.
- Monitor agency performance, investigating and identifying variance to expectations due to pricing.
- Conduct competitive benchmarking to identify off-market pricing and analyze competitor trends in order to support the development of the company’s pricing strategy and market positioning.
- Develop predictive models and forecasting tools to anticipate trends in transaction volumes, revenue, and profitability.
- Leverage advanced skills in Microsoft Excel, SQL, and data visualization tools to deliver high-quality data analysis and insights to internal stakeholders and clients. Develop, maintain, and automate dashboards, metric reports, and visualizations to support data-driven decision-making.
- Develop and maintain an agent segmentation and performance review process with clear action items by segment (Decliners / Underperformers / Low profitability) Manage and update the competitive report. Information Security Responsibilities:
- Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
- Attend periodic Information Security training provided by Viamericas’.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.
Qualifications
- Bi-lingual (Spanish/English)
- Minimum 2 years working experience in technical data analysis, working with large data sets and with proven business analysis experience.
- Experience with Microsoft Office, Power BI, and SQL, required. Experience with Python, R, or Javascript is a plus.
- Able to prioritize and handle multiple tasks at the same time.
- Detail oriented with an analytical mindset.
- Creative critical thinker with excellent presentation skills, verbal and written communication skills, and interpersonal skills.
- Highly motivated team player with a strong desire for success.
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