The Operations Specialist will play a crucial role in supporting our company's daily operations, primarily working alongside the Senior Account Director. This role emphasizes process automation, data analysis, and operational optimization. The Operations Specialist will streamline processes and provide actionable insights that drive team performance and client success.
RESPONSIBILITIES• Design and maintain automated workflows using Zapier to streamline Account Management operations• Gather and analyze key performance metrics, including client retention, campaign performance, and response times• Create comprehensive reports and dashboards to track operational efficiency and team KPIs• Model and manipulate data in Google Sheets to provide actionable insights for the Account Management team• Monitor and optimize existing automations to ensure consistent performance and reliability• Collaborate with the Account Management Director to identify process improvement opportunities• Support the Account Management team with data-driven recommendations and operational insights• Maintain documentation for all automated processes and reporting procedures• Conduct the first round of interviews for Account Manager candidates.• Other duties as assigned
QUALIFICATIONS• 1-2 years of experience in operations, data analysis, or process automation• Hands-on experience with the Zapier automation platform• Strong proficiency in Google Sheets, including: Data modelling and analysis, Formula creation and pivot tables, Dashboard creation and visualization• Analytical mindset with ability to translate data into actionable insights• Strong attention to detail and process-oriented thinking• Excellent problem-solving skills and ability to troubleshoot automation issues• As part of a diverse team, the ability to work both independently and collaboratively in a fast-paced, results-oriented environment• Organized, administratively strong, great time management, and have solid writing, phone, and general communication skills• Fluent in English (spoken and written). Knowledge of a second language is considered an asset
Technical Requirements• Advanced Google Sheets/Excel skills for data manipulation and reporting• Experience with Zapier or similar automation platforms• Familiarity with AI processes• Basic understanding of data modelling principles• Familiarity with SaaS metrics and KPIs
Nice-to-Have Skills• Experience with other automation tools (Make, Microsoft Power Automate)• Knowledge of CRM systems and marketing platforms• Basic SQL or database query experience• Experience with data visualization tools (Google Data Studio, Tableau)• Understanding of digital marketing metrics and client success principles• Familiar with Wishpond’s ecosystem
WORK ENVIRONMENT• It is expected that the successful candidate will provide their own workstation, computer, and headset, and have a fast and reliable internet connection. This position may be required to download and utilize the company software• The individual must be prepared to work standard business hours based on the Pacific Time Zone• Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal record, and credit checks• Once hired, the successful candidate must provide valid government-issued photo ID and proof of residential address as part of their onboarding process
GREAT REASONS TO JOIN OUR TEAM• Fully remote position allowing you to work from your home anywhere in the world!• Exciting and dynamic environment with a great leadership team • Comprehensive training program and regular performance reviews to facilitate your success• Competitive compensation based on experience and proven abilities• Great referral programs with incentives and bonuses• Unbelievable product discounts when you use our products for your own business• A global workforce of multi-cultural and talented colleagues • A close-knit operation with amazing growth opportunities for your personal development• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange• Corporate headquarters in beautiful Vancouver, British Columbia, Canada• Access to our education credits program and so much more!
ABOUT USFounded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients. Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.
To learn more about Wishpond Technologies, please visit our website or any of our social media platforms:
• Website: www.wishpond.com• Instagram: @wishpondofficial• Twitter: Wishpond• YouTube: Thewishpond• LinkedIn: Wishpond
APPLICATION PROCESS If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter. Wishpond Technologies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation. We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries.
Internal applications will close on Wednesday, August 13th, 2025 at 5:00 PM Pacific
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