Market Analytics Specialist (Hybrid or Remote – Mexico City or Guadalajara)
About Us:
Join a dynamic team, where we drive innovation and deliver outstanding solutions in IT Service Management. We are seeking skilled individuals to be part of our exciting journey!
Position Overview:
We’re Hiring: Market Analytics Specialist (Hybrid or Remote – Mexico City or Guadalajara)
Are you passionate about solving complex technical challenges, supporting enterprise clients, and improving systems that drive real impact? Join our engineering team as a Market Analytics Specialist, where you’ll combine client-facing support with engineering excellence to ensure platform scalability, reliability, and performance.
Key Responsibilities:
Troubleshoot and resolve technical issues from senior external clients and internal stakeholders.
Mentor junior support team members and serve as escalation point for Level 1 issues.
Develop and refine SRE strategies to optimize platform operations.
Automate recurring processes to enhance efficiency and reduce risks.
Participate in on-call rotations and incident response when necessary.
Collaborate with cross-functional teams to influence roadmap and client experience improvements.
Document runbooks, write scripts/snippets for debugging, and contribute to internal tools.
Qualifications:
1+ year of experience in support, platform operations, or market analytics.
Proficiency in Java and/or Python for scripting, debugging API calls, and client tooling.
Basic understanding of UI/API integration and systems troubleshooting.
Excellent communication and interpersonal skills—comfortable interfacing with clients and stakeholders.
Proactive, team-oriented mindset with strong accountability.
Why Join Us?
- Receive excellent benefits, including:
- Life Insurance and Medical Insurance SGMM
- Aguinaldo, Vacation premium, Paid Vacation Days
- Grocery Coupons and Bonus
Schedule:
Monday to Friday, 9:00am – 6:00pm, Hybrid (preferred) or remote, Location: Mexico City or Guadalajara
If you are ready to take your career to the next level and contribute to a thriving organization, we want to hear from you! Apply now and be part of our innovative team.
How to Apply:
Please send your resume
