TEN is the global leader in lifestyle and travel concierge services. We partner with some of the world’s most prestigious brands to deliver personalized, high-touch support to their most valued customers. As a Lifestyle Manager, you'll use your expertise in travel, hospitality, or dining to craft exceptional experiences and provide top-tier customer service to our members.
About the Role
We are looking for a Lifestyle Manager with proven experience in the travel, tourism, hospitality, or restaurant sectors, especially in roles focused on customer service or call center support related to travel. You will assist members with a variety of requests, from booking trips to recommending exclusive experiences, always delivering service with excellence.
Requirements
Key Responsibilities
- Provide personalized support to members focusing on travel and lifestyle-related requests.
- Use your knowledge of the hospitality and travel industry to recommend, plan, and book outstanding experiences.
- Ensure all interactions reflect the high standards of TEN and its partners.
What You’ll Bring
- Background in customer service within travel agencies, hotels, restaurants, or related industries.
- Experience in call center environments dealing with travel or hospitality services.
- Excellent written and spoken English (C1).
- Passion for delivering exceptional service and creating memorable experiences.
- Strong attention to detail and organizational skills.
Nice to Have
- Familiarity with luxury or high-end travel services.
- No formal degree required—your experience and passion for service matter most.
Benefits
Benefits & Rewards
At Ten, we believe our people are at the core of everything we do. We’ve cultivated a culture that not only acknowledges hard work but celebrates and rewards it. From regular appraisals to our annual Extra Mile Awards, we ensure that those who go above and beyond receive the recognition they deserve. We’re committed to supporting our employees in achieving both their personal and professional aspirations, encouraging everyone to integrate their goals and interests into a fulfilling career with us.
Our offerings are tailored to meet your needs. Alongside a competitive salary, you’ll gain access to extensive professional lifestyle and travel networks, broadening your horizons and connections. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly.
We value the importance of rest and giving back, which is why we offer a generous paid time off package, including a day each year dedicated to volunteering for a cause close to your heart. Additionally, after five years of service, you’ll enjoy a paid sabbatical, giving you a month to focus on personal pursuits without using your annual leave.
Our Ten Loyalty Rewards program further shows our appreciation, with bonuses and thoughtful gifts as a token of gratitude for your commitment. For those with a love of exploration, our Remote Working Holidays allow you to combine work and travel, anywhere in the world. Plus, as part of our team, you’ll enjoy exclusive travel and entertainment discounts, just like our members.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Job Type: Full-time
Pay: $28,000.00 per month
Application Question(s):
- Pretension salarial
- Nivel de inglés
Work Location: In person
