Learning Area Manager, SDC/IXD Operations

Our MXCF Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for a passionate, people-focused individual to join our team as a Learning Area Manager at our Fulfillment Center. This critical role sits at the intersection of operations and talent development, playing a pivotal part in shaping the skills and knowledge of our workforce.

As a Learning Area Manager, you will be responsible for driving the learning and development strategy across the site, ensuring our associates are equipped with the skills needed to perform at their best. You'll lead a team of Learning Trainers and work closely with Operations leadership to identify training needs, develop curriculum, and implement innovative learning solutions that support our operational goals.

Your role will be instrumental in on-boarding new hires, upskilling current associates, and fostering a culture of continuous improvement. You'll leverage data-driven insights to measure the effectiveness of training programs and continuously refine our learning approaches. Additionally, you'll play a key role in change management, helping to introduce new processes and technologies through effective training strategies.

Key job responsibilities

• Lead and develop a team of Learning Trainers while fostering a culture of continuous learning and development
• Design and implement comprehensive training programs for new hires and existing associates
• Partner with Operations leaders to identify training needs and develop targeted solutions
• Drive training initiatives that support safety, quality, and productivity goals
• Manage and track learning metrics, completion rates, and training effectiveness
• Ensure compliance with training requirements and standardized learning processes
• Develop and maintain training materials aligned with Amazon's standard operating procedures

A day in the life

• Start your day reviewing training metrics and completion rates
• Lead team huddles with Learning Trainers to align on daily priorities
• Coordinate new hire training sessions and monitor their progress
• Partner with Operations to identify skill gaps and development opportunities
• Coach and develop Learning Trainers through hands-on feedback
• Monitor training quality and effectiveness through floor observations
• Drive continuous improvement in training methodologies
• Analyze training data to identify trends and areas for improvement

This role combines leadership, training expertise, and operational knowledge to build and maintain a highly skilled workforce. Every day brings new opportunities to impact associate development and operational success!

About the team
We're launching an exciting new operation in Mexico - our first Storage and Distribution Center (SDC) and Inbound Cross Dock (IXD) in the country! This represents a significant milestone in Amazon's growth in Latin America, and you'll be part of the founding team that will shape the future of our upstream operations in the region.

This team will play a crucial role in Amazon's supply chain network, managing the strategic storage and distribution of inventory to multiple Fulfillment Centers across Mexico. We're focused on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network.

If you're energized by the idea of being a founding member of a new operation and want to make your mark on Amazon's growth in Mexico, we want to hear from you!