Job Summary
Bachelor degree in IT engineering or a related field
5 years of experience in IT service management or a similar role
Familiarity with ITSM frameworks like ITIL or COBIT
Experience with monitoring tools
Strong analytical and problem solving skills
Excellent communication and leadership abilities
Ability to work under pressure and manage multiple incidents simultaneously
Responsibilities
Bachelor degree in IT engineering or a related field
5 years of experience in IT service management or a similar role
Familiarity with ITSM frameworks like ITIL or COBIT
Experience with monitoring tools
Strong analytical and problem solving skills
Excellent communication and leadership abilities
Ability to work under pressure and manage multiple incidents simultaneously
Certifications Required
ITIL certified
