Job Description
The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM, its dealers, external fleet customers, and Independent Aftersales Market (IAM) stores. They often act as consultants to the dealers and IAMs, and work collaboratively with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: developing and implementing marketing initiatives, customer retention, product displays, financial analysis, and training.
LEVEL EXPECTATIONS:
A leader of a team within a larger unit/function with members who possess similar skills sets and have similar objectives.
EXPERTISE
- Possesses in-depth knowledge and working experience in the area supervised. Has broad knowledge of related areas and demonstrates good business acumen.
- Serves as a resource to their team for technical expertise, interaction with other teams and departments, and company policies and processes.
- Works independently on driving team results, determines resources to complete team assignments. Receives general management guidance.
COMPLEXITY
- Creates and oversees operational plans for routine activities, which involve analyzing data and resolving issues within their area of responsibility. Utilizes judgment to develop programs, plans, and strategies that align with annual objectives.
- Enhances relationships and networks with senior internal/external partners who are not familiar with subject matter and often require persuasion. Uses data and analysis to demonstrate the value of a project, anticipating, and addressing objections and or concerns.
- Encourages open discussion of development needs on their team to enable mutual support and development regardless of starting place for all team members.
- Actively listens and responds to the concerns and feelings of colleagues in the immediate environments even when not explicitly stated to engage them towards a goal. Engages with subordinates and peer groups, promoting cooperation and interpreting and explaining information for each audience.
- Effectively communicates and presents recommendations and results across several job areas.
SCOPE AND IMPACT
- Challenges and problems are of a diverse scope with multiple moving parts, where developing a plan and viewing the whole picture is a significant challenge itself. Work is done independently and is reviewed at critical points.
- Owns the development and delivery of solutions, driving cross team and group efforts. Leads by example, taking responsibility for their own actions, acknowledging mistakes, and holding themselves accountable for achieving goals. Addresses and evaluates a diverse range of issues using innovative methods and proposing alternative approaches.
- Serves as a mentor to more junior level employees, providing coaching and guidance on difficult issues.
- Actively builds the team with the optimal mix of talent and experience. Makes intentional develop and hire decisions on people. Recognizes and rewards visible development publicly and privately.
- Employee’s impact is significant and spans across their function.
Additional Job Description
Required Qualifications:
- +3 years of Previous experience in B2B sales.
- Business English mandatory.
- Bachelor's degree mandatory, post graduate studies desirable.
- Good relationships skills with peers and customers.
- This is hybrid role: This position requires to work 3 days on site 2 days at home remote on a full-time basis
Activities:
- Act as a liaison between GM, it's dealerships, or IAM stores
- Facilitating mentoring and consulting to ensure monthly / yearly sales and service objectives are met
- Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies
- Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities
- Assist in product launches to ensure streamlined marketing and advertising between dealer, IAMs and GM
- Build and manage relationships
- Monitor personnel training and ensure compliance with GM requirements/objectives
- Assist with inventory management, including vehicle and or parts ordering and inventory balancing
- Analyze dealer sales, local market, and competition to identify revenue opportunities
- Increase sales of GM vehicles and parts to its customers
- Assist in customer problem resolution
- Performs other related duties as assigned
- -This position requires the ability to legally operate motor vehicle on a regular basis
SPONSORSHIP NOT SUPPORTED: “GM does not provide immigration-related sponsorship for this role, do not apply for this role if you will need GM immigration sponsorship now or in the future”
In case you need any reasonable adjustment to continue with your process, let your recruiter know.
Just so you know…diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.


About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.


Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.


Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .


Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
