No Relocation Assistance Offered
Job Number #168931 - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Within CBS C2C, Commercial Deductions Analyst (GTN) is responsible for (1) providing strategic direction and oversight to enhance the effectiveness of business operations by deliver best in class service level on Cash Application Process for Americas (2) ensuring ongoing interaction/alignment with Customers, Bank of America third parties and C2C Local Team, (3) serving as the primary point of contact for subsidiaries COP US and Canada.
The Credit to Cash (C2C) Department in CBS Mexico - Finance is responsible for the following processes:
Collections
Cash Application
Deductions
Credit
The GTN Deduction Analyst will be responsible for monitoring and reviewing Commercial deductions (e.g. Promotions, Pricing, Returns, Damages, Post Audits). Communicate to Commercial CDT´s, Local Finance Teams any missing support for deduction open items and clear credit notes vs proper deduction. Also analyzing and solving customer payment, Collection, Credit Management and Deduction management exceptions
GTN Deductions responsibilities include but are not limited to:
Monitor key performance metrics to measure the quality and efficiency Deductions (Commercial) and Reporting processes.
Lead the month end process: measure monthly performance against KPIs, prepare summary of commentary, closing meeting slides, Collections, Disputes/Claims Status avoiding impacts on bad debt reserve or PnL.
Correspond with customers, CDO and Credit to Cash Local Team regarding past due balances to resolve credit hold situations and involve CDO/CAM if CDO unable to get information from customer.
Determine and recommend new strategies within the Internal Control of 3 way matching Process for customers.
Handling customer request and escalation to local teams (CDO, CS&L, Local C2C)
Assisting with commercial deduction resolution and coordinating with local team as required
Request approval to move status related to GTN Deductions to a Collectible Status.
Prepare GTN Deductions Aging Open items Reports and then monitor progress.
Monthly Collaboration Meetings with CAM related to GTN status.
Escalated with Local CDT Finance
Follow up GTN Documentation Pending Process revisit the process to ensure accuracy
Follow up of disputes sent to the Customer (AP)/to have the payments back.
Customer Portal to monitor the Status
Meetings/Calls AP/Customers
Continuous cross-functional collaboration (C2C, O2I ,CDT, Local Finance Teams)
Definition of Roles & Responsibilities:
- Customer Business Knowledge.
- Workflows documented for C2C processes.
Track end to end order process (manually):
- Validate shortage and vendor compliance deductions.
- Identify and follow up on refusals.
Identify Root Causes & actions have been initiated Other activities include: participation and administration of operation and business partnering
Active participation in the Continuous Improvement Process in order to identify opportunities of Simplification, Standardization & Automation of the C2C processes. ( Process Mapping, Scripting and RPA/BOT´s)
Performing customer Logistics analysis utilizing customer financial documentation, payment history and external (3rd party) data
Interaction with local teams for approvals of customer credit limits and additional information requirements
Analyzing and reviewing existing customer payment term change requests
Active Participation of the FEED Principal Strategy and the DE&I initiative to the team.
Active participation in the Continuous Improvement Process in order to identify opportunities of Simplification, Standardization & Automation of the C2C processes. ( Process Mapping, Scripting and RPA/BOT´s)
What do you need for this position?:
- Accountant, Finance & Economic & Administrative Degree
- 1 to 3 Year of Experience in Finance Areas
- A year at C2C processes (Desired)
- Strong oral and written communication in English and French (Desired)
- Strong oral and written communication skills
- Prior experience in a customer service environment required – Collection, Cash App or Deduction Management
- Prior experience in a call center or queue environment.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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