Associate Tech Service Specialist is an independent and self-driven player in his field. Considered as an asset in a product team being able to solve a wide range of complex incidents and technical challenges while shifting focus from being reactive to becoming proactive.
Impact:
- Actively contributes to tasks in the product that focus on removal of waste, self-service, automation, correct immediate ticket routing etc.
- Active global collaboration within the product and if needed in the bigger organization. Shares knowledge and information, seeks to learn best practices.
- Takes ownership of tasks prioritized in the product.
- Takes a data driven approach when working on initiatives.
- Drives and facilitates agile ceremonies.
Knowledge:
- Hardware troubleshooting: Understanding of computer hardware components, peripherals, and troubleshooting techniques to diagnose and resolve hardware-related issues.
- Operating systems: Familiarity with different operating systems such as Windows, macOS including installation, configuration, and basic troubleshooting.
- Software applications: Knowledge of O365 and its components. Being able to create simple Low Code/No Code solutions.
- Networking basics: Understanding of fundamental networking concepts like TCP/IP, DNS, DHCP, and Wi-Fi to assist with network connectivity troubleshooting.
- ITSM Knowledge:
- Security awareness: Understanding of common security threats, such as malware and phishing, and knowledge of basic security practices to protect systems and data.
- Mobile devices: Familiarity with mobile operating systems (iOS, Android), basic troubleshooting, and configuration of mobile devices (smartphones, tablets).
- Remote support: Ability to provide remote assistance to end users using remote desktop tools or other remote support software.
- Cloud computing: Familiarity with cloud platforms (e.g., AWS, Azure)Leadership:
- Actively collaborates to increase product performance
- Drive metrics, indicators, and user stories by engaging the teamCommunication:
- Engages with end users, listens and acts on feedback
- Communicates and works with stakeholder and colleagues from different teams to take inputs to be considered to prioritize backlogs, solve problems and/or increase outcome.
- Actively collaborates to increase product performance
- Drive metrics, indicators, and user stories by engaging the team
Communication:
- Engages with end users, listens and acts on feedback
- Communicates and works with stakeholder and colleagues from different teams to take inputs to be considered to prioritize backlogs, solve problems and/or increase outcome
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace – You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
