- Executes services for desktop PCs and laptops and supervise standards (hardware, software, data locations, etc.)
- Distributes corporate image to PCs and laptops
- Supports the users son site and remotely to solve problems and ensure Customer satisfaction
- Maintains control of all computers and servers’ software versions (applications and operative system)
- Maintains control of all software licenses
- Maintains configurations for PCs security for all users (software permissions, installation, etc)
- Maintains configuration options on the user’s PCs (Screen savers, screen configurations, views, etc.) and adds them into Borgwarner’s corporate image
- Maintains control of the PCs inventory, the recovery of data and the replacement plans
- Develops Solutions for users through tools like SQL Server, .Net, Sharepoint and others.
- Supports the management of IT suppliers for purchasing (requisitions) and/or installations, as well as the administrative related processes for invoice receipt and payment follow up.
- Generate and execute proposals for continuous improvement projects (Kaizen).
- Bachelor on Computer Systems
- ITIL Knowledge
- Project Management Knowledge
- Root Cause Analisys
- .Net Development
- SQL Server
- Windows Server
- 3+ years of experience in IT Support
- Knowledge in SAP
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