Service Operations Analyst

Description

The Opportunity

We are seeking a detail-oriented and proactive Project Support & Operations Specialist to assist Project Managers in the administration and execution of various projects. This role involves coordinating logistics, managing data, supporting sales and service activities, and ensuring timely delivery of project components. The ideal candidate will bring strong analytical skills, technical proficiency, and the ability to thrive in a fast-paced, matrixed environment.

How you’ll make an impact

• Support Project Managers with daily administrative tasks including order booking, invoicing, shipping, and documentation.

• Utilize ERP systems and Salesforce to manage project data, track orders, and report on sales leads.

• Coordinate with suppliers and customers to quote, process, and deliver small parts orders.

• Monitor project timelines and raise awareness of delays to ensure timely execution.

• Lead internal meetings to communicate project status and updates.

• Collaborate with customers to identify sales opportunities and prepare service and parts quotes.

• Generate routine financial and performance reports for management.

• Perform data analysis, create visual presentations, and compile project documentation packages.

• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• Minimum 3 years of experience in operations, logistics, finance, sales, or a related role.

• Advanced English level (mandatory)

• Strong analytical skills with the ability to interpret large datasets and ensure accurate reporting.

• Excellent communication, presentation, and interpersonal skills.

• Ability to manage multiple priorities independently in a dynamic environment.

• Advanced proficiency in SAP, Salesforce, Excel, PowerPoint, and Word.

• Experience working with international teams and resolving delivery/invoicing issues.

• Self-starter with strong organizational skills and attention to detail.

• Familiarity with project management practices and logistics processes.

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