At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Position Summary
The Sales Operations Specialist is involved in all stages of the sales process, ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high-level support to both internal sales teams and external partners to facilitate strong relationships and generate revenue for F5. This is a fast-paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations.
Sales Operations Specialist responsibilities will include, but are not limited to: basic project management, order processing, troubleshooting and problem solving, data quality, sales support, training, and other assigned activities.
Primary Responsibilities
- Order processing and issue resolution
- Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams.
- Own and execute assigned projects or programs.
- Provide communication and education on current processes and best practices.
- Answer pre and post sales questions from F5 sales teams and external partners.
- Research inquiries utilizing various systems and tools.
- Intake and coordination of high priority customer requests.
- Ensure the integrity of Salesforce data.
- Identify process improvements to support business operations
- Perform other related duties as assigned.
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Knowledge, Skills and Abilities
- Must be detailed oriented with a proven ability to multi-task
- Effective communication, both in written and verbal form, to interact with cross functional teams and departments
- Ability to work independently in a dynamic fast paced environment, with minimal supervision
- Ability to work cross-functionally to find solutions and drive projects to completion.
- Must be a self-starter and effective time manager
- Passion for customer experience and exceeding expectations
- Understanding or knowledge of sales processes, order administration processes, etc.
- Basic project management
- Strong interest in identifying process improvement opportunities that support the key business operations
- Basic experience with Salesforce desired
Qualifications
- BA/BS degree or equivalent work experience
- 1+ years of Sales Support experience preferred
- Proficient in Microsoft Outlook, Word, PowerPoint and Excel
- Salesforce experience, preferred but not required
Physical Demands and Work Environment
- Duties are performed in a normal office environment while sitting at a desk or computer table.
- Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
- Duties may require being on call periodically and working outside normal working hours (late evenings).
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.