Region Customer Service Manager

Location: Guadalajara, Jalisco, México.

Company Description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the role:

Main Responsibilities:

• You will lead the CPFR team to drive collaborative planning with key clients and focus on forecast accuracy and inventory management.
• You will be responsible for monitoring inventory levels according to different seasonalities to reduce shortages and overstocks.
• You will oversee order management processes from start to finish, ensuring timely and accurate order fulfillment.
• You will address escalations and resolve customer issues quickly to maintain high levels of satisfaction.
• You will be responsible for collaborating with sales, logistics, and supply chain teams to meet customer expectations and business objectives.
• In coordination with cross-functional teams, you will identify opportunities to improve OTIF performance and ensure consistent follow-up actions.

Who are we looking for?

• Bachelor’s degree in Supply chain, Demand Management, International Business, Industrial Engineering or similar.
• Roles similar to CPFR Manager, Customer Service Manager essential
• Strong experience in Supply Chain, CPFR (Replenishment) and Logistics.
• Office suite domain.
• Fluency in English is mandatory.
• Competencies for: Achieving results, Change management, Leadership, Organizational integration.

How to be successful in the role and Ferrero?

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are devoted to crafting brilliant results for consumers around the world.