Partner Contract & Onboarding Specialist

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are seeking a highly organized and proactive professional to manage the end-to-end partner contract lifecycle and onboarding process. This role will serve as the central point of coordination between partners and internal stakeholders—including the Channel team, Business Units (BU), PAOMS, DBMs, and PBMs—ensuring smooth engagement, clear guidance, and timely completion of all onboarding and contract-related activities.

The ideal candidate is detail-oriented, skilled in stakeholder management, and thrives in a dynamic, collaborative environment.

How you´ll make your mark:

📄 Contract Lifecycle Management

• Manage the full lifecycle of partner contracts: initiation, drafting, review, approval, execution, renewal, amendment, inactivation, and termination.
• Ensure compliance with internal policies, legal requirements, and partner program guidelines.
• Maintain a centralized repository of contracts and related documentation for audit and reporting purposes.

🤝 Partner Onboarding & Enablement

• Coordinate onboarding activities including system setup, access provisioning, training, and documentation delivery.
• Ensure partners are equipped with the necessary tools, resources, and knowledge to operate effectively.
• Track onboarding progress and follow up to ensure timely completion of all steps.

🔄 Offboarding & Termination

• Manage partner offboarding processes including system deactivation, contract closure, and knowledge transfer.
• Ensure proper documentation and communication of termination decisions and actions.
• Collaborate with legal and compliance teams to ensure risk mitigation and proper record-keeping.

📢 Stakeholder Engagement

• Act as the primary liaison between partners and internal teams (Channel, BU, PAOMS, DBMs, PBMs).
• Facilitate cross-functional meetings and communications to align on contract and onboarding activities.
• Resolve escalations related to contracts, onboarding, or system issues in a timely and professional manner.

🔺 Escalation Management

• Serve as the primary point of contact for escalations related to partner contracts, onboarding delays, system issues, or compliance concerns.
• Assess the nature and urgency of escalations, ensuring appropriate prioritization and resolution pathways.
• Collaborate with Legal, Compliance, Channel, and Operations teams to investigate and resolve complex contract-related issues.
• Maintain a structured escalation framework, including documentation of escalation triggers, resolution timelines, and communication protocols.
• Track and analyze escalation trends to identify root causes and recommend process improvements.
• Ensure timely and transparent communication with stakeholders throughout the escalation lifecycle.
• Provide post-resolution feedback and support to impacted partners and internal teams to rebuild trust and ensure continuity.

📊 Process Optimization & Reporting

• Continuously improve contract and onboarding processes based on feedback and performance metrics.
• Develop and maintain process documentation, SOPs, and training materials.
• Generate reports and dashboards to track KPIs, compliance, and operational efficiency.

About you:

• Proven experience in contract management, partner onboarding, or channel operations.
• Strong case management and coordination skills with the ability to manage multiple stakeholders and priorities.
• Excellent English communication and interpersonal skills, with the ability to build trust and influence across diverse teams.
• Proficiency in SFDC (Salesforce), contract management systems, and other business applications.
• Detail-oriented with strong problem-solving and analytical abilities.
• Familiarity with legal terminology and contract structures is a plus.

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Job Level:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.