Eaton’s Corporate Sector division is currently seeking a Order Entry Specialist EESS
What you’ll do:
Job Summary
Analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on – time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims.
Job Responsibilities
Analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on – time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims.
Job Responsibilities
- Receive and assess orders for clean-up and creation in VISTA, as applicable.
- Assure proper order entry and send orders’ acknowledgment to Clients.
- Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
- Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
- Receive sales representative service calls and/or emails to align priorities and to provide status.
- Manages and solves client claims.
- Resolve with accounting shipments discrepancies and credit customer, as applicable.
- Interface with district operating centers, materials planning, sales representatives, order center, material sending sites, and credit representatives.
- Be proactive in identifying customer requirement problems.
- Maintain professional, effective communication channels with internal/external customers (electronically, memo, verbal).
- Perform other duties as required
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Qualifications:
Education level required
- Bachelor degree from an accredited institution is necessary.
Years and area of experience required
- Minimum 1 year customer interaction/support experience
Skills:
Technical knowledge
- Experience with SAP and/or Vista
- Excellent understood and manage of computer packages, web pages and emails
- Ability to read, listen and write in English (Intermediate proficiency)
Soft skills
- Accountable
- Efficent
- Learner
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.