Customer Care Representative

Description

Dandelion may be a new platform, but we’re not new to the industry. Backed by Euronet’s 35 years of experience in electronic payments, money transfers, and compliance, Dandelion is the largest, most diverse cross-border payments platform, delivering real-time payments across bank accounts, wallets, and cash. Today, our network spans more than 600,000 cash locations and over 4.1 billion bank accounts and 3.1 billion mobile wallets. We reach 170 countries around the world with over 90% of payments delivered in real-time.

ABOUT THIS ROLE
Our enthusiastic Customer Services team is the first point of contact for our customers when they need support with their transactions. The team provides information about transaction statuses, updates about progress, and resolves general customer queries.

We are looking for an enthusiastic Customer Services Representative to join our friendly team at the Mexico office in Santiago de Queretaro, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

Your main responsibilities will include, but will not be limited to:

• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints.
• Reviewing and correcting the data of incorrectly processed transactions.
• Maintaining constant communication with the correspondent (paying agent in the country of destination) via telephone or email, to resolve customer complaints;
• Collaborating with the accounting department to reconcile and balance the refunds of cancelled transactions.

Qualifications

• We will require you to have a minimum education of completed high school or college.
• Good knowledge of MS Office and Internet Explorer.
• At least one year of work experience in customer service or a call center position.
• An additional language.
• Strong customer orientation skills.
• Excellent communication skills (both oral and written).
• Attention to detail.
• Good teamworking approach.
• Ability to work flexible schedules.

Benefits:
Our package includes;

• Competitive monthly salary for a medium level of English.
• 5% food vouchers.
• 30-day bonus.
• 15 days of initial vacation.
• Life insurance.
• Free access to our gym.
• Dynamic and collaborative work environment.
• Cutting-edge tools and technology to make work easier.
• Free English and French classes
• Work-life Balance.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.