Description
Our enthusiastic Customer Services team are the first point of contact to our customers when they need support with their transactions. The team provides information about transaction statuses, updates about progress and resolves general customer queries.
We are looking for an enthusiastic Customer Services Representative to join our friendly team at Mexico office in Santigo de Queretaro, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
Your main responsibilities will include but will not be limited to:
- Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
- Reviewing and correcting data of incorrectly processed transactions.
- Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
- Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
Qualifications
- We will require you to have a minimum education of completed high school or college.
- Good knowledge of MS Office and Internet Explorer.
- At least one year´s work experience in customer services or a call center position.
- An additional language.
- Strong customer orientation skills.
- Excellent communications skills (both oral and written).
- Attention to detail.
- Good teamworking approach.
- Ability to work flexible schedules.
Benefits: Our package includes Competitive monthly salary for a medium level of English. 5% food vouchers. 30 days bonus. 15 days of initial vacation. life insurance. Free access to our gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.