Serves as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services to facilitate a positive and productive long-term relationship.
Essential Functions:
Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.
Builds, establishes, and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
Monitors performance against existing service agreements and ensures client’s obligations are met.
Researches, analyzes, and responds to client inquiries that may be very complex and non-routine.
Conducts product/services and process training for clients and other employees.
Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.
Performs detailed analyses and provides strategic recommendations to clients based on insights derived from IQVIA products and services.
May represent IQVIA on external client projects.
Required Qualifications:
Bachelor's Degree preferred.
3-5 years of related work experience required.
Ability to use advanced Excel to analyze large data sets, make recommendations and create business presentations.
Advanced English
Preferred Qualifications
Experience as an IQVIA Client Service Representative preferred.
Expert knowledge of IQVIA products required.
Consumer Health or Pharmaceutical experience preferred.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com