Customer Care Associate

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. 

Job Description

At EcoVadis, we're seeking a Customer Care Associate to join our team in Mexico. You'll be a fundamental pillar in our customer interactions, ensuring their questions and needs are addressed with the highest quality. If you have a strategic vision for service and are motivated to be the voice of a company with a global mission, this is your opportunity!
What will you do in this role?
You'll be the primary point of contact for our customers, a trusted advisor who goes beyond traditional support. Your responsibilities will include:

• Managing customer communication through various channels such as phone and email, providing high-quality support throughout the process.
• Conducting thorough online research to verify and validate company registration information, including legal entity, business activity, and scope of operations.
• Updating our supplier database with accurate information for companies of various sizes, industries, and global locations, using national company registers and online databases.
• Responding to client queries via email and phone, collaborating with internal and external stakeholders to gather necessary information.
• Actively contributing to the continuous improvement of our qualification processes.
• Participating in collaborative initiatives with other teams, such as Supplier Engagement, supporting news research and direct communication.

Qualifications

We're looking for a person with a proactive attitude and a genuine desire to learn and grow. If you're a customer experience professional eager to make your mark, these qualities are key:

• Bachelor's Degree completed.
• Excellent verbal and written communication, interpersonal, and active listening skills.
• Ability to establish strong connections and a great ease in relating to others.
• Fluency in English is a must. Proficiency in Portuguese will be a significant asset.
• At least 1 year of experience in customer service or support roles, preferably with international exposure and in customer experience teams or service-related roles.
• Ability to multitask and prioritize effectively based on business and customer needs.
• Advanced proficiency in Microsoft Office tools (Excel, Word) and other desktop tools.
• Experience with Salesforce and/or Zendesk is a plus.
• Total customer and quality-oriented attitude in all your interactions.

Additional Information

• Full-time position (After probation period) 
• Office Location: Varsovia 36, office 803 and 807, Juárez, Cuauhtémoc, 06600, México CityCandidates must be based within a 25 km radius of the office.

In return for your expertise, we offer:

• Work from home allowances (one-off IT and Home equipment)
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Annual performance bonus
• Remote work from abroad policy
• Internet and electricity bill allowance
• Health care and life insurance after specified seniority
• Hybrid work organization 
• Additional day for community service when volunteering
• Career Growth Management 

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don't fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).