The Role
The Billing Specialist (P1) is an entry-level role within the Billing department, primarily responsible for managing billing operations. The individual in this role will assist in preparing invoices, ensuring accurate billing information, and supporting the team in achieving billing efficiency targets. This position requires foundational experience in billing or accounting, as well as effective communication and organizational skills.
Key Responsibilities:
- Billing Support:
Assist in preparing and issuing invoices to customers in a timely manner.
Verify billing information for accuracy and resolve any discrepancies.
Document all billing activities and maintain accurate records of customer interactions.
- Dispute Resolution:
Investigate basic billing disputes and collaborate with senior team members for resolution.
Communicate effectively with customers to clarify billing details and address any concerns.
- Documentation and Record-Keeping:
Maintain accurate and organized records of billing activities for reporting and audit purposes.
Assist in the retrieval of documentation related to billing as needed.
- Reporting:
Help prepare reports on billing activities for internal stakeholders.
Track and summarize billing metrics to assist in performance evaluations.
- Communication:
Engage with both internal teams and customers to provide updates on billing status and invoicing efforts.
Respond to inquiries related to billing and assist in payment-related support.
- Compliance and Process Adherence:
Follow company policies and industry best practices regarding billing procedures.
Ensure compliance with internal controls and contribute ideas for process improvements.
- Team Collaboration:
Work closely with the Billing team and collaborate with Accounts Receivable and other departments to resolve customer billing issues.
Participate in team meetings and contribute to a positive team environment.
Qualifications:
- Education & Experience:
High school diploma or equivalent; an Associate’s or Bachelor’s degree in Accounting, Finance, or related field is a plus.
0-1 years of experience in billing, accounts receivable, or customer service.
- Skills & Abilities:
Proficient in Microsoft Office Suite, particularly Excel; experience with ERP systems is a plus.
Strong attention to detail, accuracy, and problem-solving skills.
Ability to work independently and collaboratively in a team environment.
Effective communication skills, both verbal and written.
Customer service-oriented, with the ability to manage inquiries professionally.
- Physical Demands:
Ability to sit for extended periods.
Regular use of a telephone headset for customer and colleague communications.
Extended periods of typing and working with digital displays.
Work Environment:
Work in an office setting or remotely, depending on the company's needs.
Flexibility to work extended or irregular hours when necessary.