Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
CALL CENTER REPRESENTATIVE- ON SITE POSITION - QUERÉTARO
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
We are looking for an enthusiastic Call Center Representative to join our friendly team at Queretaro, Mexico in Ria Headquarters. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
ROLES & RESPONSIBILITIES
- Deliver exceptional customer service through phone interactions, ensuring a positive experience in every call.
- Utilize active listening and professional telephone etiquette to effectively address customer needs and inquiries.
- Process money transfers, bill payments, and mobile top-ups accurately, providing clear and complete information as needed.
- Apply efficient strategies to manage and resolve telephone-based tasks and challenges.
- Maintain a professional demeanor and understand the importance of a positive attitude when handling customer interactions.
- Manage job-related stress effectively while addressing and resolving situations with upset or distressed customers.
POSITION REQUIREMENTS
- Excellent language skills in both Spanish/ English
- Excellent Communication Skills
- Basic computer research skills
- Practice managing difficult calls in some situations with upset customers
PERKS & BENEFITS
Benefits: Our package includes Competitive annual salary of 150,000 to 192,000 MXN gross for a medium level of English. 5% food vouchers. 30 days bonus. 15 days of initial vacation. life insurance. Free access to our Gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
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