Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 2 years of experience implementing, administering, and troubleshooting network infrastructure devices (e.g., hardware, software, application, operational, process).
- 2 years of experience reading/debugging in Java, C, C++, Python, Shell, Perl, or JavaScript.
- Ability to communicate in English fluently to interact with regional customers and stakeholders.
Preferred qualifications:
- Experience with virtualization and containers (Docker, containers), Kubernetes, image repositories, container tooling (docker client, kubectl).
- Experience with in-depth network troubleshooting, including collecting and reading packet captures.
- Experience writing and executing SQL queries against large datasets and log files, to troubleshoot technical issues and analyze usage patterns.
- Knowledge at a System/Network Administrator level of Linux/Unix or Windows systems, from kernel to shell, file systems, and client-server protocols.
- Knowledge of data structures and concepts (e.g., HTTP Protocol, Web frameworks, and common Web Technologies).
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Our Technical Solutions Developers own our key customer issues and also provide support to our other support team. You will be a part of a global team that provides 24x7 support to help customers make the switch to Google Cloud.In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers issues.
Application Instructions: This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Our Technical Solutions Developers own our key customer issues and also provide support to our other support team. You will be a part of a global team that provides 24x7 support to help customers make the switch to Google Cloud.In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers issues.
Application Instructions: This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Responsibilities
- Work as part of a team of engineers/consultants that globally ensure 24 hour customer support.
- Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Develop an in-depth knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Work closely with Product and Engineering teams to improve the supportability, products, and interact with Site Reliability Engineering teams to drive high-quality production.
