Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
MAIN PURPOSE
The Sales Associate contributes to the Boutique success by meeting and surpassing sales objectives and conscious to reach excellent performance and align with compliance, also represents Montblanc in a professional manner that results in an excellent customer experience.
KEY RESPONSIBILITIES
Sales
- Achieve individual sales goals and help to achieve overall results.
- Process product exchanges.
- Maintain operational standards by ensuring inventory control.
- Assist in maintaining the general visual merchandising of the Boutique.
- Follow retail signature process in order to ensure excellent customer experience inside the Boutique.
- Record sales transactions in the system align with compliance.
- Inventory executions and report through SOVIA tool.
- Correct use of product
Customer Experience / Customer Relationships
- Customer obsessed. Establish and maintain a strong client relationship through authorized Montblanc application.
- Always provide a high level of customer service including prompt response to client requests/complaints.
- Develop and maintain customers data base.
- Handling of text messages with clients in a professional manner.
- Keep accurate control records of all customer repairs (ensure repairs are sent to SAV and communicate repair status to clients and closed follow up to complete the process).
- Protect and assure a professional use of data information.
- Assist VIP customers.
- Prospect new clients. Follow up CRM objectives and daily tasks.
Reporting:
- Able to prepare and update sales information and send daily reports to Managers.
- Report of visual merchandising guidelines.
- Palacio de Hierro invoicing reporting if apply.
- Support in all operational processes in order to assure positive Audit results.
Training:
- Participate in all trainings and responsible of becoming an expert in product knowledge.
- Strong interest and self study to learn about new products and stories. Connect, engage and inspire customers.
- Achieve weekly training tasks in MeApp y E-Learning apps
Don´t miss the opportunity!
