Job Description:
Under direct supervision, this role is expected to function at a high level with respect to volume and efficiency of timely processing of customer quotations, orders, and resolution of customer disputes with limited supervision.
- Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met.
- Must be timely and efficient in managing all projects to assure delivery deadlines are met.
- This includes managing the production period, for delivery changes for a stated project / job.
- Participates in process improvement group initiatives.
- Is an active team member with assigned team account responsibilities.
- Perform individual and team duties as assigned or as the situation dictates.
- Establish and maintain good customer relations by providing timely and accurate service and follow up to internal and external customers.
- Effectively disseminate and process quotations and order management, utilizing CRM and SAP. Interpret and execute customer projects / expectations (i.e. Schools / MRs / National Accounts).
- Handles special assignments and miscellaneous projects, as assigned by management staff.
- Embraces an environment that facilitates team collaboration and sharing of information and knowledge.
- Timely execution of all related Performance Management activities.
- Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.
- A bachelor's degree or equivalent is preferred.
- Fluent in English and Spanish; capable of working with US based teams
- Proficient with Microsoft Office and CRM software.
- Working knowledge of SAP a plus.
- Excellent customer service skills.
- Effective at written and verbal communication, including effective listening skills.
- Ability to handle difficult or emotional customer situations.
- Problem solving and time management skills.
- Ability to adapt to competing demands.
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