Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 145,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Description
- Ensure the deployment of the Global Business Platform.
- Assist in performing As Is analysis during Solution Identification phase.
- Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
- Provides expert knowledge of the subject area and the project methodology.
- Writes and reviews level 5 Standard Operation Procedures (SOPs).
- Support development of User Acceptance Test (UAT) scenarios and test scripts.
- Support and co-ordinate User Access Testing (UAT)
- Develops and coordinates communication materials related to New Ways of Working.
- Identifies training needs and conducts trainings for end users.
- Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
- Performs analysis during Ramp-up phase and proposes corrective actions.
- Identifies improvement opportunities and integrate best practices for future resolution.
- Captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps.
- Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.
Qualifications
- Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration with a concentration or coursework in Production Management, Industrial Engineering, or related field.
- At least 4 years of experience in brewery operation plants.
- Operational experience in the shop floor, user experience in the systems, preferably in the role of Quality, Brewing and / or Packaging and managing information of one of these areas.
- Knowledge on Quality Systems (e.g.: ISO 9000 principles), this is basic to organize information and deploy in a systematic way.
- Familiarizes and aligns approach with relevant global initiatives, such as Quality no Debate!, Parsable, SwipeGuide, One2improve, etc.
- Knowledge of the technical integration aspects of Parsable relating to the use of API’s and reference sheets
Additional Information
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
