Who We Are
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
About The Role
As a leader of the project management team, you will oversee a critical function that ensures smooth onboarding for new customers. Your role involves building strategic relationships with peer groups across the organization, including Sales, Customer Success, TAM, and others, to foster collaboration and alignment.
You are highly organized, capable of seamlessly managing multiple projects and initiatives simultaneously while ensuring steady progress. Your leadership style emphasizes continuous improvement and agile adaptation to changing priorities.
Additionally, you are committed to cultivating a positive team environment by guiding and mentoring team members. You focus on developing their critical skills, supporting their long-term career growth, and helping them become valuable contributors to the organization.
What You'll Do
- Team Building - recruit, hire and onboard new team members.
- Day-to-Day management of the project management team.
- Report metrics on workload volume to upper management and executive team. Build, implement and improve internal reporting, and other processes to optimize service delivery.
- Mentor and develop team members to enhance and improve their skill-set and performance. Ensure training and enablement is a continuous process.
- Develop collaborative relationships with internal teams, external partners, and customers. Collaborating with Sales, Customer Success, Technical Account Management and Professional Services teams.
Qualifications
- A standout "customer first" attitude.
- Minimum 5 years of working directly with customers and technical teams as project manager
- PMP certification is desirable
- Excellent presentation skills coupled with a strong leadership presence.
- Excellent time & project management skills, with a focus on delivery.
- Committed to creating and developing a high-performing team that drives real additional value for both internal, and external customers.
- Experience with Cloud/SaaS software products is highly desirable.
- Excellent verbal and written communication skills and the ability to work effectively in a team environment.
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends, real passion for problem-solving.
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.
