HEINEKEN MÉXICO represents the brewing group with the longest tradition in Mexico since its founding in 1890, with a team in Mexico of more than 18,000 employees. Our company values include bringing fun to the lives of our consumers and collaborators by promoting our products responsibly and fostering an environment where people can fully unlock their full potential and enjoy their work. We have a passion for quality in everything we do, we invest in our people, new technologies and continuous improvement processes in our organization. Furthermore, we respect the individual, society and the environment, committing ourselves to the communities where we operate, respecting the Universal Declaration of Human Rights, and following the laws of the countries in which we are operate.
At HEINEKEN, we brew great beers and we build great brands. We are committed to surprising and exciting our consumers and employees everywhere. We have a proud history and heritage in brewing and in our communities. With operations in over 70 markets globally, we are the world's most international brewer.
We Go Places! How about you?
Location: Monterrey
Function: Information Services
Sub Function: Digital & Technology - Operations
Type of Contract: Permanent
Descripción:
Es responsable a través de los diferentes proveedores y Partners asegura la gestión de los diferentes dispositivos de cómputo, Impresoras, pantallas, proyectores, salas de juntas (OS), HH, mini-printers, scanners, teléfonos etc. de HMEX a través de la administración de los niveles de servicios establecidos y asegurando la entrega de los servicios basado en el marco de referencia de los contratos de servicios, pero sin estar limitado a estos.
Actividades:
- Revisión BackLog / Tickets 3 Strikes / +Diferentes indicadores de soporte
- Administrar temas de licenciamiento de Software, incluyendo cargos globales.
- Administrar otros proveedores y contratos de servicio.
- Asegurar el correcto Asset Management y la información de los usuarios.
- Garantiza el inventario en los almacenes de TI
- Asegura el regreso de los equipos en los Off Boarding
- Asegura el listado correcto en la relación Empleado - Devices
- Mantener y comunicar el roadmap de las soluciones de EUD.
Requisitos:
- Carrera universitaria finalizada - deseable afín a tecnologías de la información.
- 4-5 años de experiencia en roles afines a EUD.
- Inglés conversacional avanzado.
- Experiencia en gestión de proveedores.
- ITIL Foundations.
At HEINEKEN México our commitment is to respect people, society and the environment, we are against any discriminatory practice of religion, sex, political tendency, socioeconomic level or ethnic origin.
