Role & Responsibilities
● Managing Spanish as well as English Language (voice and non- voice) support along with
translations of documents.
● Facilitation of smooth service delivery of all HR processes and ensuring process
compliance is achieved.
● Providing assistance to the clients/employees over calls, emails, tickets and chat and
any other line of communication. Track incoming employee queries and resolve them
within the SLA.
● Follow communication “scripts” when handling different business scenarios.
● Performing transactions on client HRIS systems or any other platform.
● Following Quality processes thoroughly – checklists, Standards etc.
● Build sustainable relationships and engage with customers to enhance overall customer
experience.
● Perform and document the root cause analysis to resolve escalated issues and
implement appropriate action plans.
● Manage multiple projects and deadlines while maintaining high-quality work.
● Extending support where language expertise is required across organizations.
Qualification & Skills:
● Verbal communication (Must know English & Spanish)
● University/college degree
● Calling Etiquettes
● Good comprehension skills
● Time-management skills
● Client Centric (Customer service oriented)
● Eye for details
● Professionalism
● MS office
● Analytical skills
Location & Shift Availability
● Puebla- Work from Office (Monday to Friday)
Office Address: Regus - Puebla Triángulo Las Ánimas, Calle 39 Pte. 3515-Piso 5, La
Providencia, 72400 Heroica Puebla de Zaragoza, Pue., México.
Shift Availability
● 7:00 AM to 4.00 PM or 8:00 AM to 5:00 PM
Job Types: Full-time, Permanent
Pay: $9,100.00 per month
Ability to commute/relocate:
- Puebla, Pue.: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years of work experience you have?
Education:
- Bachelor's (Required)
Language:
- English (Required)
- Spanish (Required)
Location:
- Puebla, Pue. (Required)
