The Sales Specialist will play a crucial role in supporting our sales executives across various branches in the Americas Region, and other locations with the aim of accelerating growth. This position requires strong communication skills and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Field Sales environment.
KEY ACCOUNTABILITIES
- Collaborate closely with sales executives to assist in the development and execution of sales strategies, including prospecting, lead generation, and account management
- Maintain regular communication with clients, providing exceptional customer service and addressing inquiries, requests, and concerns promptly
- Prepare and submit accurate and competitive quotations to clients, ensuring alignment with DP World's pricing and service standards
- Monitor and track shipments to ensure on-time delivery, providing updates to clients and internal stakeholders as necessary
- Maintain accurate and up-to-date customer records, sales reports, and relevant documentation using our CRM system
- Work closely with cross-functional teams, including operations, finance, and logistics to ensure a seamless service delivery to clients and seamless customer onboarding experience
- Address and resolve any issues or discrepancies related to sales orders, shipments, and customer inquiries in a timely manner
- Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values, and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
- Perform other related duties as assigned
QUALIFICATIONS
- Strong knowledge of Freight Forwarding operations and processes.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving skills and a customer-centric mindset.
EXPERIENCE
- Minimum of 2 years of experience in a Sales Coordinator/Specialist role within the Freight Forwarding industry.
ABOUT DP WORLD
Our dedicated, diverse and professional team of more than 103,000 employees from 150 countries is committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership. We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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