Location: Aguascaliente
Job Schedule: Full-time
Education Requirement: Bachelor's Degree
A Day in the Life:
User Support & Issue Resolution
Respond promptly to user requests, perform diagnostics, resolve incidents, and escalate complex issues to appropriate support teams or vendors as needed.
Service Monitoring & Improvement
Monitor service performance, analyze root causes of recurring issues, and lead or support continuous improvement projects to enhance user experience and operational efficiency.
Vendor & SLA Management
Supervise EUC service providers and suppliers, ensuring compliance with SLAs and quality standards for hardware repairs, software delivery, and support services.
Asset & Inventory Control
Maintain accurate records of all end user assets, including hardware, software, licenses, and manage procurement, payments, and contract tracking for EUC tools.
Collaboration & Knowledge Sharing
Work closely with cross-functional IT teams, assist with onboarding, document procedures, and share knowledge to strengthen team capabilities and service consistency.
Who We're Looking for:
Required:
1 to 3 years of experience
Experience with Microsoft & ServiceNow
Supplier Management
Inventory and Payment Control
What You'll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.
Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets
and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.
NISSAN FOR EVERYONE People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.
Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.
Aguascalientes Aguascalientes Mexico
Job Schedule: Full-time
Education Requirement: Bachelor's Degree
A Day in the Life:
User Support & Issue Resolution
Respond promptly to user requests, perform diagnostics, resolve incidents, and escalate complex issues to appropriate support teams or vendors as needed.
Service Monitoring & Improvement
Monitor service performance, analyze root causes of recurring issues, and lead or support continuous improvement projects to enhance user experience and operational efficiency.
Vendor & SLA Management
Supervise EUC service providers and suppliers, ensuring compliance with SLAs and quality standards for hardware repairs, software delivery, and support services.
Asset & Inventory Control
Maintain accurate records of all end user assets, including hardware, software, licenses, and manage procurement, payments, and contract tracking for EUC tools.
Collaboration & Knowledge Sharing
Work closely with cross-functional IT teams, assist with onboarding, document procedures, and share knowledge to strengthen team capabilities and service consistency.
Who We're Looking for:
Required:
- Education requirements: Bachelor's Degree
- List of required skills and qualifications
1 to 3 years of experience
Experience with Microsoft & ServiceNow
Supplier Management
Inventory and Payment Control
What You'll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.
Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets
and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.
NISSAN FOR EVERYONE People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.
Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.
Aguascalientes Aguascalientes Mexico
Reportar empleo
