Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Role Summary
The Digital Workplace Services Architect will play a critical role in advancing Milestone Technologies’ portfolio of offerings for our global customers. Leveraging deep technical expertise, strong architectural vision, and a consultative approach, this individual will drive digital transformation initiatives, optimize end-user computing environments, and ensure modern, secure, and high-performing digital experiences.
Combining elements of enterprise support services and architecture, endpoint automation, experience analytics (DEX), device lifecycle management, and collaboration tools, (this role requires both strategic thinking and hands-on technical execution. You will collaborate with C-level stakeholders, technical teams, and cross-functional partners to create roadmap strategies, solution proposals, and transformation plans that address customers’ evolving needs.
Key Responsibilities
1. Architecture & Strategy
o Develop target reference architectures and transformation roadmaps for digital workplace solutions (e.g., digital workplace services, support, Cloud/SaaS integrations, low-code platforms).
o Partner with senior leadership to assess current IT landscapes, identify capability gaps, and propose forward-thinking strategies aligned with customer business goals.
2. Technical Leadership & Solution Design
o Drive high-level solution designs that include components such as endpoint management, automation tooling, and DEX insights.
o Conduct performance analysis and capacity planning across Windows, Mac, and mobile operating environments to ensure robust, cost-effective solutions.
3. Collaboration & Stakeholder Engagement
o Act as a trusted advisor to executives, business stakeholders, and clients—often up to CEO level—to translate complex technical concepts into clear business value.
o Work closely with internal teams (e.g., Sales and Service Delivery) and external vendors to ensure portfolio solutions meet both technical and financial objectives.
4. Service & Portfolio Development
o Contribute to new service offerings around digital workplace, including security, automation, collaboration, and AI-driven user experience.
o Lead and mentor engineering teams and provide technical guidance during implementations, and champion best practices in agile delivery, ITSM/ITIL, and overall solution quality.
5. Implementation & Delivery Oversight
o Oversee end-to-end project execution: from proof-of-concept (PoC) to production rollout, ensuring alignment with architecture standards and project timelines.
o Conduct root cause analyses, troubleshoot critical issues, and collaborate with cross-functional teams to deliver stable, enterprise-grade workplace solutions.
6. Security & Compliance
o Integrate security requirements into all aspects of the digital workplace ecosystem, following frameworks like ISO 27001, SOC 2, or equivalent standards.
o Ensure solutions adhere to compliance and governance protocols, including identity and access management best practices.
7. Continuous Improvement & Thought Leadership
o Remain up to date on emerging technologies (e.g., Google Cloud Platform, AI-based DEX, virtualization solutions) and incorporate relevant innovations into service offerings.
o Evangelize and lead workshops/training sessions to upskill teams and foster a culture of innovation within the organization.
- Extensive Experience in Digital Workplace & Architecture
o Strong background in end-user computing (Windows, Mac, Mobile), including endpoint management tools (e.g., SCCM, Intune, Jamf) and virtualization (e.g., AVD, Citrix).
- Automation & Performance Analysis
- Collaboration Platforms & Integration
o Familiarity with cloud identity platforms (Okta, Azure AD) and integrating third-party applications into a seamless digital workspace.
- Leadership & Stakeholder Management
o Excellent communication skills with the ability to mentor technical staff, influence C-level executives, and facilitate cross-organizational collaboration.
- Project & Service Management
o Skilled in building business cases, writing proposals, and estimating project timelines and costs.
- Education & Certification
o 6+ years of professional experience in Digital Workplace, IT Architecture, End-User Computing, or similar roles.
Preferred Qualifications
- Advanced Specializations
o Experience implementing zero-trust architecture or advanced MDM (mobile device management) solutions.
- Industry Experience
- Soft Skills
o Comfortable leading workshops, training sessions, and presentations at all organizational levels.
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
