Job Title: Creative Solutions Specialist
Shuttlerock is seeking a Creative Specialist with strong experience in creative project management, digital marketing, and client service. In this client-facing role, you’ll lead projects from brief to delivery, acting as the main point of contact while collaborating closely with our in-house Studio and in-market teams. You’ll provide strategic guidance, ensure every asset is on-brand and on-brief, and deliver high-quality digital creative on time.
This role is based in Mexico City and requires a minimum two days per week in office.
Responsibilities
Project Management: Lead digital creative projects from concept to delivery, driving quality, clarity, and timelines that meet or exceed expectations.
Champion Creative Excellence: Bridge clients and production teams to deliver best-in-class creative that aligns with brand and campaign objectives.
Client Collaboration: Serve as the main point of contact, translating client needs into actionable briefs and feedback. Build trusted, long-term relationships.
Quality Assurance: Review all creative to ensure it’s on-brief, on-brand, and platform-ready.
Client & Industry Knowledge: Maintain a deep understanding of client brands, goals, and creative needs. Stay current on trends, best practices, and Shuttlerock capabilities, sharing insights to keep work ahead of the curve.
Stakeholder Communication: Foster positive relationships with internal and external stakeholders, manage project meetings, and support QBR prep and participation.
Client Onboarding: Support the Client Success Manager in guiding new clients through ShuttlerockCloud, laying the foundation for long-term satisfaction.
Required Qualifications & Experience
- Excellent written and verbal communication skills, must be highly proficient in English
- 3+ years of experience in advertising, digital marketing or creative
- Proven ability to manage multiple projects simultaneously in a fast-paced environment
- Meticulous attention to detail in delivering on-brand creative and maintaining high standards of client service
- Confident in building client relationships and leading calls, meetings, and presentations.
- Strong experience in translating client briefs into production-ready creative briefs
- Self-starter with a proactive mindset, comfortable working in fast-moving, startup environments
- Experience in creative strategy or campaign planning is a plus
- Strong understanding of social media platforms. Advertising platform certifications (e.g., Facebook Blueprint) are a plus
- Bachelor’s degree in Marketing, Communications, Media, or a related field is a plus
About Shuttlerock
As official partners of Meta, TikTok, Hulu, Pinterest, Google, Snapchat, Amazon, Snap and Twitter, we create beautiful video ads for customers using their existing brand assets. Our CaaS Platform leverages in-house designers, technology and proprietary processes to rapidly create digital ads (video, 3D, AR) using a single visual asset as simple as a still photo. The resulting ads allow agencies and brands to maximize existing creative for a wider audience.
At Shuttlerock we work diligently to develop and maintain a diverse and inclusive team because we believe that a great workplace is created by listening to our people and solving problems by looking through each unique lens.
For more information about Shuttlerock, visit www.shuttlerock.com.
