DESCRIPTION
- SUPPORTS TEAM MANAGER AND PERFORMS MANAGEMENT DUTIES WHEN THE MANAGER IS ABSENT OR OUT OF OFFICE.
- COACH AND LEAD THE TEAM TO DELIVER OUTSTANDING CLIENT SERVICE AND EXCEED TARGETED GOALS
- ANSWERS TEAM MEMBER QUESTIONS, HELPS WITH TEAM MEMBER PROBLEMS, AND OVERSEES TEAM MEMBER WORK FOR QUALITY AND GUIDELINE COMPLIANCE.
- ASSIST IN THE DEVELOPMENT AND EXECUTION OF OFFICE-LEVEL GROWTH PLANS
- MAKING OUTBOUND CALLS ON DELINQUENT ACCOUNTS
- RECEIVING INBOUND CALLS
- MAKING SUITABLE ARRANGEMENTS WITH CUSTOMERS THAT ARE CURRENTLY PAST DUE • IDENTIFYING ACCOUNTS THAT REQUIRE MANAGEMENT REVIEW • PROVIDING OUTSTANDING CUSTOMER SERVICE
- IDENTIFYING CUSTOMERS THAT REQUIRE FIELD VISITS AND FORWARDING THOSE TO THE APPROPRIATE PERSONNEL FOR REVIEW OR ACTION
REQUIREMENTS
- HIGH SCHOOL DIPLOMA OR EQUIVALENT
- 5+ YEARS’ EXPERIENCE IN COLLECTIONS OR RELATED FIELD
- BILINGUAL ENGLISH/SPANISH
- EXCELLENT CUSTOMER SERVICE SKILLS
- EXCELLENT COMMUNICATION SKILLS
- BILINGUAL ENGLISH/SPANISH IS A MUST
SHIFT
MONDAY TO SATURDAY (SUNDAYS + WEEKDAY OFF)
8:00 AM TO 6:00 PM
SALARY
$25,500 GROSS MONTHLY SALARY
+$1,400 FOOD STAMPS
+2% SAVINGS FUND
+20 DAYS CHRISTMAS BONUS
+6 PTO DAYS
Job Type: Full-time
Pay: $25,500.00 per month
Education:
- High school or equivalent (Required)
Experience:
- Supervisor experience: 2 years (Required)
- Collections experience: 4 years (Required)
Language:
- Advanced english (Required)
Work Location: In person
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