Responsibilities
About the Team This role sits within our growing Global Agency & Accounts (GA&A) team, which is responsible for hitting revenue goals, building relationships with key enterprise accounts and helping clients drive business results on TikTok through product consultation, business development and support. The Client Solutions Team Lead is a new-to-team position supporting one of TikTok's key enterprise accounts. The role will be responsible for leading a team of individual contributors (account managers) to ensure flawless campaign execution and deliver and upsell against revenue goals. The role will also build and manage strategic client relationships to grow our partnership in priority regions. This role will collaborate with cross functional stakeholders, including other sales leaders, product, measurement, creative and solutions engineering to advocate for client needs in order to influence product development and contribute to building a world class team and culture. The ideal candidate is someone who can operate autonomously, is customer obsessed and able to influence clients. Success in this role requires a focus on project and relationship management across time zones and cultures, client education and influence, campaign measurement, and the ability to tell a strong story that shows TikTok's ability to drive client objectives. Responsibilities Become an expert in TikTok's business solutions and be able to clearly articulate how those solutions translate to support our client needs Train and manage a global team of individual contributors to serve as external product consultants educating clients and agencies on new alpha and beta product solutions and general best practices that ultimately grow business partnerships Develop and maintain strategic client relationships across multiple lines of client businesses and countries to expand TikTok's penetration and contribution of business outcomes. Serve as thought partner to Leadership to identify strategic priorities and opportunities for future growth, efficiencies and influence leadership decision-making Leverage data to identify consumer trends and create best practices / playbooks that drive client business. Coach and develop account managers (CSMs) on consultative, data-driven campaign analysis and selling at scale Maintain up-to-date knowledge of TikTok’s features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs Work closely with product strategy to drive product innovation, collecting advertiser feedback
Qualifications
Minimum Qualifications Leadership experience in digital advertising, ad sales, or brand marketing, managing large client solutions teams Proven experience managing and mentoring high-performing teams Willing to work in Los Angeles (CA), New York (NY) or Mexico City with occasional travel across the U.S., Mexico and Brazil Preferred Qualifications Proficiency in Spanish and/or Portuguese, a plus, since this role will manage teammembers & oversee markets in NA & LATAM Experience managing advertisers throughout the funnel with a deep understanding of their challenges and objectives Experience building relationships with top marketing decision-makers at brands and agencies Ability to analyze data and identify insights to assess campaign performance Ability to proactively troubleshoot and problem solve quickly and through the proper escalation channels Experience diagnosing and solving technical problems with product and engineering teams Ability to effectively translate technical language to non-technical stakeholders
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
